Invoicing

Connect with your customers via their preferred channel

Orbyt optimises the invoicing and distribution process to consumers and businesses through its multi-channel SaaS platform. Orbyt helps increase cash flow, and reduce environmental footprint, whilst at the same time helping to reach customers in their preferred channel.

Exceed your customers expectations

SOLUTION HIGHLIGHTS

Digital distribution

Orbyt enables communications with your customers via multiple channels

  • Segment communication by channel, geography, demographics, or customer type
  • Optimise communication through channel prioritization and customer preference
  • Business logic generated automated communication via any channel

Explore all features

Digitalisation

Orbyt helps drive digitalisation and reduce your environmental footprint, while at the same time helping you to reach customers in their preferred channel.

Illustration of text conversation - Orbyt communications

Optimise distribution

A multi-channel platform so you can always reach your customers. We connect you via email, mobile, print, and post. No matter what the preferred method of dialogue is, Orbyt has it covered.

Illustration of paper invoice alongside mobile and tablet devices - Orbyt Paper V Digital

Accuracy and speed

Orbyt (or issuer through configuration) will select the optimal channel for invoice distribution. Orbyt leverages data on invoice receiver preferences and our extensive reach to dynamically distribute with precision and speed.

Illustration of computer screen showing Orbyt portal with different types of documents all being imported

Business Logic Generated/Automated

In the platform, our clients can configure fallback rules, segmentation, and trigger events for communication with customers. We provide real time visibility on all communications, so you can see the exact moment a customer interacts with your message or makes payment.

Illustration of server sending out smart reminders to different devices - Orbyt

Channel optimalisation

Orbyt continuously updates the portfolio of available channels, as well as integrates with new ones. Orbyt complies with the rules in effect for the respective channel at any given time.

Key benefits for clients

Customer experience

Customer experience and personalised communication

Customers choose their preferred billing and communication methods.

Reduce costly late payments

Reduce costly late payments and improve cashflow

Automated smart reminders and flexible payment options get your bills paid quicker.

Real-time analysis and reporting

Real-time analysis and reporting

View live billing status and discover actionable insights.

Dynamic Marketing Zones

Dynamic Marketing Zones

Easily include upselling, regulatory changes or key messages. Reducing additional customer notifications and cost of change.

Prioritise valuable staff time

Prioritise valuable staff time

Manual processing is time-consuming and at risk of human error.

Improve CSR

Improve CSR

Every single invoice sent digitally uses 25g less carbon than a paper invoice.

ORBYT AT A GLANCE

Why businesses choose us

Orbyt supports clients and partners with all their digital communication, customer journey and payments

PROVEN CUSTOMER RESULTS

36%

Increase of new subscribers by offering a new digital onboarding channel

£2m

In yearly savings since implementing Orbyt

10x

More digital invoicing since implementing Orbyt

98%

Digital distribution rate. From 66% to 98% in six years

25g

Carbon Footprint Reduction (Per document from paper to digital)

ORBYT DELIVERS

200+

CRM/ERP integrations

250+

Successful projects integrated

100%

System availability

89%

First contact resolution in support

84%

Average Digitalisation Rate

Stats based on customer reporting

quote

“With this module, we can focus on the customers and their needs. We are segmenting and sharing different messages, and of course, distributing these in the relevant channels”

Jorn Stromberg

Head of IT application operation and management at OBOS

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