Digital Communications
Connect with your consumer via their preferred channel
Orbyt enables digital communication to consumers and businesses through its multi-channel SaaS platform
Exceed your customers expectations
SOLUTION HIGHLIGHTS
Digital Communications
Orbyt enables communications with your customers via multiple channels
- Segment communication by channel, geography, demographics, or customer type
- Optimise communication through channel prioritization and customer preference
- Business logic generated automated communication via any channel
Explore all features
Communications Features
Orbyt helps drive digitalisation and reduce your environmental footprint, while at the same time helping you to reach customers in their preferred channel
Communications
A multi-channel communication platform so you can always reach your customers. We connect you via email, mobile, print, and post. No matter what the preferred method of dialogue is, Orbyt has it covered.
Paper v Digital
Transition to digital is a process and it is not always possible to convert customers immediately. Our platform accelerates your customers digital journey with smart and interactive paper. Our roadmap provides your customer with clear and simple steps to move across to digital, saving on print and postage costs.
Business Logic Generated/Automated
In the platform, our clients can configure fallback rules, segmentation, and trigger events for communication with customers. We provide real time visibility on all communications, so you can see the exact moment a customer interacts with your message or makes payment.
Channel optimalisation
Orbyt continuously updates the portfolio of available channels, as well as integrates with new ones. Orbyt complies with the rules in effect for the respective channel at any given time.
Key benefits for clients
Customer experience and personalised communication
Customers choose their preferred billing and communication methods.
Reduce costly late payments and improve cashflow
Automated smart reminders and flexible payment options get your bills paid quicker.
Real-time analysis and reporting
View live billing status and discover actionable insights.
Dynamic Marketing Zones
Easily include upselling, regulatory changes or key messages. Reducing additional customer notifications and cost of change.
Prioritise valuable staff time
Manual processing is time-consuming and at risk of human error.
Improve CSR
Every single invoice sent digitally uses 25g less carbon than a paper invoice.
ORBYT AT A GLANCE
Why businesses choose us
Orbyt supports clients and partners with all their digital communication, customer journey and payments
PROVEN CUSTOMER RESULTS
36%
Increase of new subscribers by offering a new digital onboarding channel
£2m
In yearly savings since implementing Orbyt
10x
More digital invoicing since implementing Orbyt
98%
Digital distribution rate. From 66% to 98% in six years
25g
Carbon Footprint Reduction (Per document from paper to digital)
ORBYT DELIVERS
200+
CRM/ERP integrations
250+
Successful projects integrated
100%
System availability
89%
First contact resolution in support
84%
Average Digitalisation Rate
Stats based on customer reporting
“With this module, we can focus on the customers and their needs. We are segmenting and sharing different messages, and of course, distributing these in the relevant channels”
Jorn Stromberg
Head of IT application operation and management at OBOS
United Kingdom