Customer communication & engagement

Orbyt removes complexity and enables you to reach your customers using their preferred channels whilst enhancing the customer journey

  • A personalised and efficient customer journey
  • Direct Debit Mandate and transaction handling
  • Clear and defined call to action
  • Tailored and automated customer reminders
Illustration of invoice and mobile phone demonstrating how Orbyt engages customers through different channels
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Engagement Features

Leading organisations are improving the customer experience and are realising the benefits of digital transformation. Orbyt seamlessly integrates with your existing communication strategy, removing the complexity to implement the best possible user journey and customer experience

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Smart Communication

It is not always possible to move all your customers straight to digital, so for those still receiving paper, Orbyt will make them as interactive and efficient as possible whilst encouraging the transition to digital. Smart features such as QR codes, link customers seamlessly through to your call to action.

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Interactive landing pages

To augment your call to action, a fully customised landing page with your business brand, URL and company information is configured to provide continuity and reassurance for your customers. Such as: leading through to the payment page for a seamless experience and optimised customer journey.

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Dynamic Marketing Zones

Provides you the ability to easily change the communication to your customers by the use of dynamic zones, that enables upselling, promotion and awareness. This self-serve flexibility gives you the agility and efficiency to make these changes yourself without the need for costly change control and lengthy composition changes.

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Smart Reminders

Orbyt can automatically send personalised notifications and soft reminders to your customers, reminding them of a call to action via interactive SMS or email. Smart Reminders can also be used for automated notifications of outstanding payments, improving your operational efficiency and payment recovery effectiveness.

Key benefits for clients

Customer experience and personalised communication

Customers choose their preferred billing and communication methods.

Reduce costly late payments and improve cashflow

Automated smart reminders and flexible payment options get your bills paid quicker.

Real-time analysis and reporting

View live billing status and discover actionable insights.

Dynamic Marketing Zones

Easily include upselling, regulatory changes or key messages. Reducing additional customer notifications and cost of change.

Prioritise valuable staff time

Manual processing is time-consuming and at risk of human error.

Improve CSR

Every single invoice sent digitally uses 25g less carbon than a paper invoice.

ORBYT AT A GLANCE

Why businesses choose us

Orbyt supports clients and partners with all their digital communication, customer journey and payments

PROVEN CUSTOMER RESULTS

36%

Increase of new subscribers by offering a new digital onboarding channel

£2m

In yearly savings since implementing Orbyt

10x

More digital invoicing since implementing Orbyt

98%

Digital distribution rate. From 66% to 98% in six years

25g

Carbon Footprint Reduction (Per document from paper to digital)

ORBYT DELIVERS

200+

CRM/ERP integrations

250+

Successful projects integrated

100%

System availability

89%

First contact resolution in support

87%

Average Digitalisation Rate

Stats based on customer reporting

Invoicing & payment platform

Orbyt is the only invoicing and payment platform purpose-built for invoice-heavy businesses, bridging the gap between high-volume B2C and B2B billing. Orbyt delivers improved CX, faster cash collection, and better insights.

Digital distribution

Dynamically distribute with precision and speed. Drive digitalisation, and reduce the environmental footprint, while at the same time helping you reach customers in their preferred channel.

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Payment initiation

Reach your customers in their preferred device/channel for a seamless payment experience. The customer can easily pay through their desired method - such as direct debit, credit card, mobile wallets, account-to-account payments, and more.

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Platform solution

The Orbyt platform delivers real-time visibility across all communication channels, that is highly secure, stable and easy to integrate with a wide variety of legacy and modern applications.

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