At Orbyt, we are focusing on establishing a robust quality management system that prioritizes customer satisfaction, enhances operational efficiency, and ensures compliance with regulatory requirements.

Leading the process and making sure Orbyt received the ISO 9001 certification is our Service Delivery Manager, Sunaya Subramanian.

”Working towards ISO certification has been an interesting and good learning experience. As Orbyt grows, so does our commitment to quality and continual improvement, and acquiring the certificate has set us on the path to solidifying our reputation as a benchmark of excellence in our industry, ensuring that our processes remain robust and our standards unwavering.”

says Sunaya Subramanian, Service Delivery Manager at Orbyt

ISO 9001 is the most recognized standard in Quality Management System (QMS). It focuses on helping organizations meet customer requirements and continuously improve the quality of their products and services. ISO 9001 provides a framework for establishing, implementing, and maintaining a quality management system.

“Achieving this certification is essential for the company and underlines our commitment to quality in our operations and our ambition to increase our already high CSI score”

Rune Løbersli, CEO at Orbyt

Excellence in quality management

To achieve the ISO 9001 certification, the company has gone through an extensive process, including undergoing an external audit by a certification body.

“This rigorous process, demonstrates a commitment to quality and continuous improvement, resulting in ISO 9001 certification, a mark of excellence in quality management”

says Sunaya

“This is important for the company as it helps increase customer confidence in Orbyt by demonstrating a commitment to quality and enhancing trust.”

Sunaya continues

Orbyt’s QMS is structured to comply with the principles of ISO 9001:2015, emphasizing customer focus, leadership’s role in quality management, and the importance of continual improvement across all processes. This harmonized approach ensures that quality and security are not siloed but are integrated aspects of our operational ethos.

“We have already taken significant steps towards implementing ISO 9001 standards. We have assessed our existing processes, identified areas for improvement, and initiated the necessary changes to align with the standard’s requirements.

says Sunaya

Building trust

The acquisition of the certificate is important for Orbyt as it helps increase customer confidence in Orbyt by demonstrating a commitment to quality and enhancing trust. Implementing a robust quality management process ensures consistent quality, enhances credibility, and helps identify and mitigate risks, leading to better performance and customer satisfaction.

“Moving forward, we remain dedicated to fostering a culture of continuous improvement, empowering our employees, and achieving excellence in all aspects of our operations.”

Sunaya continues