Reduce your DSO with Orbyt
Orbyt is revolutionising customer service and cashflow with persona-driven multichannel communications
95%
Potential digital transformation rate
95%
Reduction in Payment Errors
58%
Increase in self-serve traffic
26%
Reduction in Operational Costs
25g
Carbon Reduction
89%
First contact resolution in support
100%
System availability
How Orbyt supports the utility sector
Orbyt’s platform has proven to be a comprehensive solution for utility companies facing challenges in cost efficiency, customer satisfaction, internal processes, and operational costs. By leveraging digital transformation, self-service options, smart distribution, and frictionless payments, Orbyt has enabled clients to streamline their billing processes, enhance customer engagement, and achieve significant cost savings and operational efficiencies.
Personalised Communicaton
Segment communication by channel, geography, demographics, or customer type to optimise communications and user experience
Multi-Channel Options
Optimise communication through channel prioritisation and customer preference for improved respose times and customer satisfaction
Simple Integration
Simplifying billing and adding a fast and highly visible payment call to action is proven to reduce DSO and improve cashflow.
Take control of your cashflow
Reduce DSO with effective communication and seamless payments
With the current benchmark DSO for Energy being 49 days and bad debt provisions running at 1.2% of debt as a % of revenue, the market is under pressure to improve. By providing a superior customer experience and seamless payment solutions Orbyt ensures that you get paid faster with lower operational costs. Improving your cash flow and driving efficiency savings.
Read on to discover how Orbyt can support you in improving your DSO and reducing consumer debt.
Just by implementing the Orbyt platform, we’ve gained unprecedented control over internal processes and distribution channels. Orbyt gives us the possibility to communicate with our customers more effectively and tailor our services to their evolving needs
Lars Rydberg
Head of communication at HEM
Get ahead of the curve with Orbyt
Orbyt provides flexible, tailored solutions for key business challenges that put you ahead of the competition.
Reduce Your Days Sales Outstanding (DSO)
Challenge: Debt management requires balancing investment, effectiveness, and customer satisfaction.
Solution: Orbyt’s approach leverages adaptive digital channels for personalised communication and automates customer self-service.
This improves DSO while enhancing customer satisfaction.
FACT: 9 out of 10 customers will read your communication if their channel of choice is used
Smart Paper: Bridge the Gap to Digital Communication
Challenge: Whilst digital communication is significantly more cost effective, the transition from paper requires planning and it is not always possible to convert customers immediately.
Solution: Our platform bridges the gap with targeted, interactive paper solutions that accelerate your customers’ digital journey. Whilst our roadmap provides clear and simple steps to move them across to digital, saving you on print and postage costs.
FACT: 56% fewer reminders are sent when using digital compared to paper
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Proven transformation
Orbyt supports clients and partners with all their digital communication, customer journey and payments
Smarter customer communications and engagement
Challenge: Customers demand more. Today’s customers expect personalised, omnichannel experiences with clear calls to action and seamless transactions.
Solution: Orbyt bridges the gap. Our multi-channel communication platform connects you with customers on their preferred channels (email, mobile, print, post) – no matter their communication style.
FACT: 62% and increasing – Customers use SMS or WhatsApp
Fast and Seamless Integration
Challenge: Legacy systems slow down IT and hinder workflow efficiency.
Solution: Our end-to-end integrated SaaS solution is quickly implemented and minimises disruption to your existing IT infrastructure. It adapts to your systems and data sources, eliminating the need for costly modifications.
FACT: Orbyt’s Fast Implementation (weeks rather than months)
Companies that trust Orbyt
14
Utility Companies
22
Financial Services
12
Credit Management
9
Insurance & Mobility
8
Media & Telecoms
8
Housing & Real Estate
11
Public Sector & Others
The Orbyt difference
Orbyt is a dynamic and agile customer-centric solution providing a superior customer experience that drives efficiency savings and improves operational costs.
Orbyt Solutions
Improve operational costs, take control of your cash flow and provide a superior customer experience with Orbyt's flexible, customer-centric payment solutions.
