Orbyt is pleased to announce its partnership with Castle Water, the UK’s largest independent business water retailer. This collaboration will enable Castle Water to optimise billing distribution, enhance customer engagement, and streamline payments, creating a seamless customer journey while reducing debt and improving cash flow.

“We’re proud to support Castle Water with our end-to-end billing and payments platform. This partnership demonstrates how technology can drive meaningful operational improvements, helping organisations like Castle Water enhance customer engagement, reduce costs, and accelerate cash flow.”

Harvey Hieke, Client & Business Development Director at Orbyt

Castle Water serves over 300,000 UK businesses, from large multi-site organisations to SMEs and sole traders. By partnering with Orbyt, Castle Water gains access to a comprehensive, end-to-end distribution and payment solution designed to improve efficiency and customer experience.

Why Castle Water chose Orbyt

“Choosing Orbyt was straightforward due to their extensive expertise, advanced technical solutions, and competitive pricing. Their full end-to-end platform made them the perfect partner for our organisation.”

David Bain, Digital & Marketing Director, Castle Water

Driving efficiency and optimisation

Orbyt’s highly adaptable SaaS platform provides Castle Water with access to all relevant UK distribution and payment methods through a single integration. This enables complete control and visibility over document production and payment statuses, ensuring a more streamlined and efficient process.

“Together with Orbyt, we can enhance our billing, engagement, and payment processes, making them more efficient while delivering a seamless customer journey.”

David Bain

Transforming cash flow and customer experience

This partnership strengthens Orbyt’s position as a technology leader in the UK, delivering tailored solutions that help businesses reduce Days Sales Outstanding (DSO), improve cash flow, and enable early settlement. By optimising these processes, Orbyt helps Castle Water reduce costs, enhance communication, and improve the overall customer experience.

“We have high hopes for this partnership. By optimising distribution and introducing personalised communication and payment experiences, we aim to improve cash flow and reduce time spent on collections.”

David Bain

A long-term collaboration

This partnership marks the first step in enhancing billing, engagement, and payments at Castle Water. Orbyt and Castle Water will continue working together to drive innovation and further enhance the customer journey.

“We’re truly excited to see what the future holds for our partnership.”

David Bain