AllRate, a subsidiary of Elmera Group, provides services and systems to utility companies, broadband providers, and district heating networks in Norway. The company specializes in metering, settlement, invoicing, and collection on behalf of their clients. By offering efficient issue resolution and second-line support for their delivered services and solutions, AllRate enables utility companies to handle processes more efficiently compared to traditional methods. In addition to operational support, AllRate acts as a key point of contact for contract management and serves a coordinating role between utility companies and suppliers within the Nordic Grid Solution system.

A positive experience

Reflecting on the process of selecting and working with Orbyt, AllRate shared their positive experience.

“Orbyt has been a great partner in converting our first utility client to the Nordic Grid Solution platform”

says Stig Abelsen, CEO at AllRate.

“Their team has been very collaborative, quick to respond with solutions, and proactive during our joint meetings”

Abelsen continues.

For AllRate, it was important to choose a vendor who could deliver services on a pan-Nordic level. Orbyt’s extensive experience within utility has also been helpful in ensuring a smooth process with AllRate, providing insights and best practices.

The partnership has already produced notable benefits for AllRate, including streamlined operations and enhanced insights on a user-friendly platform.

Transforming operations

One of the standout features of Orbyt’s platform is its intuitive user interface. According to AllRate, this feature has provided better control and transparency in their processes. The platform’s user-friendly interface allows AllRate to monitor progress in real-time during invoice production. This capability is of great benefit.

Additionally, Orbyt’s robust distribution solution has simplified AllRate’s billing processes.

“We’re particularly impressed with the platform’s simplicity and its ability to offer a comprehensive overview of the billing process”

says Stig Abelsen.

Support and collaboration

A key factor in the success of this partnership has been the exceptional support provided by Orbyt’s team, particularly project manager Ørjan.

“The follow-up from Ørjan has been outstanding. He has met our challenges and requirements with a positive attitude and ensured that the necessary adjustments were implemented swiftly”

Abelsen continues.

Orbyt’s developers have also been highly engaged, taking prompt actions to address issues along the process.

This dedication has been crucial in helping AllRate achieve success with their first utility client on the Nordic Grid Solution platform. Orbyt’s technical expertise and proactive approach ensured that all billing and reconciliation processes were executed flawlessly, down to the last detail.

“The collaboration with AllRate has been truly rewarding, particularly as this marked their first utility client to transition to the Nordic Grid Solution. Their team played a key role in ensuring a successful integration within a tight timeframe, providing hands-on management and unwavering support throughout the project”

says Ørjan Dahl Madsen, Project Manager at Orbyt.

Looking ahead

The collaboration between AllRate and Orbyt has set a strong foundation for future initiatives.

“We are extremely satisfied with Orbyt. Their proactive attitude and seamless implementation process have been key. Orbyt’s team has demonstrated full control over their delivery”

says Stig Abelsen.

As the partnership evolves, both companies are committed to driving innovation and delivering exceptional value to their customers. By leveraging Orbyt’s advanced platform and expertise, AllRate is all set for new benchmarks in efficiency and customer satisfaction within the utility sector.

This collaboration highlights how strategic partnerships, and cutting-edge technology can transform operations, delivering meaningful benefits to both businesses and their end customers.

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